Ricoh USA’s new service connects wide-format print professionals with Ricoh production workflow experts, to help these printers maximize their wide-format production capabilities and bridge the knowledge gap to better satisfy customers. The brand-agnostic workflow support service provides direct access to Ricoh engineering specialists to help printers capitalize on their investments regardless of their equipment manufacturer. The 1-1 connection to industry experts empowers printers to quickly resolve production challenges and share practical knowledge and best practices for sign and graphics workflows. Print professionals can keep pace with the growing customer demands and unique challenges of wide-format production by fast-tracking support for these applications. Ricoh added that this new service should flatten the learning curve, help avoid production delays, reduce downtime, improve media usage, maximize equipment capabilities and overall, accelerate their business.
“Wide Format Elite Access gives customers immediate access to skilled print experts with a superior understanding of applications and production. Whether printers use Ricoh equipment or not, we are here to help them tackle challenges and position their businesses for future success,” said Heather Poulin, Vice President of CIP Marketing & Portfolio Management at Ricoh USA. “Our Wide Format Elite Support Team is made up of industry-leading service engineers with more than 153 years of combined production experience in wide format. This team was created to help print service providers solve problems and share practical knowledge that helps create opportunities and drive new revenues, while enabling printers keep an eye on what’s next.”
The complexity of a particular media or process and other production challenges can stall workflows, leading to extra expenses while generating media waste, the OEM pointed out. The new service helps printers avoid these pitfalls and addresses the most common challenges facing sign and graphics print providers – including workflow design and file prep, applications and media, custom media profiles and substrate qualification. The service is available in two levels, so printers can select the level of support that best fits their specific needs.