Domino (Gurnee, Illinois), a leading worldwide manufacturer and distributor of digital printing and product-identification solutions, continues to grow its digital printing business with the addition of Ralph Sanchez as Regional Service Manager for Domino North America. He joins the company with over 25 years’ experience in management positions, with a focus on senior-level operations leadership and customer engagement roles. Sanchez has built a career optimizing processes and managing teams to better support customers. He spent 32 years with Xerox in positions that included Operations Manager (Technical Escalations), Program Manager (Strategy & Optimization), Field Manager (Technical Services), and Field Service Engineer. He is also a Corporate Lean Six Sigma Black Belt – a subject-matter expert in process optimization leading multiple enterprise-wide projects to successful completion in shorter-than-expected cycle times.
After more than three decades with Xerox, Sanchez joined Agfa Graphics in 2018 as Western Region Service Manager. In that role he led a customer-facing organization that supported clients and service requests. His responsibilities also included: cultivating the technical and career growth of field-service engineers and developing and administering performance reviews of the team; translating customer requirements into supplier specifications with responsibility for implementation, inspection and evaluation; providing direct support to the sales organization; delivering corporate training initiatives ensuring compliance; and P&L responsibilities. Sanchez has a Bachelor of Science in Business Administration, Management and Operations from the University of Southern California. He lives in Los Angeles, California with his wife Melinda Jo, son Luke and daughter Sophia Jo.