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Getting Your Sales Staff to SMART

However, let’s acknowledge two big truths: 1) Asking for a tool is just the first step in wanting to introduce a process to your...

The Value of Daily Conversations

One of the primary challenges to engaging in conversations at work is technology. While technology is a wonderful servant, in many instances it has...

The Shocking Truth About Your Image

Ironically, when corporations bring me in to speak at conventions on how to boost customer retention, I often find that there’s been little or...

Marketing in tough times: A golden opportunity

I did not say spend more money – but do more marketing. When everyone else slows down it is a golden opportunity for you...

Celebrating the Proud History of Printing

Formerly called the Mackenzie Heritage Printery Museum, it was renamed to include the history of newspapers in Canada. The museum welcomed its latest corporate...